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• Contents

Additional information available atGenesys Testlab

This information was formerly in the Product Information Site.

If your company has an existing Red Hat account, your organization administrator can grant you access. 1.1 Installing the Server Manager Management Console and Agent 1.2 Accessing the Certifications (Minimum Technical Requirements) 1.3 Configuring Server Manager Console to Work with Java 8 Update 201 (and later) (Release 9.2.3.4). GoPanel 2.6.0 goPanel is the most intuitive OSX App to manage web servers, an alternative to existing control panel softwares you install on your Unix based servers for web hosting. Easy to install and configure Apache, php, mysql, ftp, domains and emails.

In a terminal window, type rpm -ivh and press Enter, where packagename is the name of the Linux Database Server Manager RPM package, for example qbdbm-31.0-1.i386.rpm. For a list of the files installed by the RPM, refer to What files get installed on my Linux server. The Release Notes provide high-level coverage of the improvements and additions that have been implemented in Red Hat Enterprise Linux 7.3 and document known problems in this release, as well as notable bug fixes, Technology Previews, deprecated functionality, and other details.

• Client/Admin Workstation

• Database

• Web Server

• Web Browser

• Speech Recognition Engine (ASR)

• Text to Speech Engine (TTS)

• Desktop Virtualization

• Data and System Protection

GoPanel 2.6.0 goPanel is the most intuitive OSX App to manage web servers, an alternative to existing control panel softwares you install on your Unix based servers for web hosting. Easy to install and configure Apache, php, mysql, ftp, domains and emails.

CIC Server

Operating System

• Microsoft Windows Server 2019 (64-bit)
  Supported in PureConnect 2020 R1 and later
  Interaction Web Portal and Interaction Administrator Web Edition are not supported because Windows Server 2019 does not support Silverlight.

• Microsoft Windows Server 2016 (64-bit)
  Supported in PureConnect 2018 R2 and later

• Microsoft Windows Server 2012 R2 (64-bit)
  Supported in CIC 2015 R1 and later
  Download and apply Microsoft KB article 2919355

Microsoft .NET Framework

• Microsoft .NET Framework 4.7 or later
  Required for PureConnect 2018 R4 and later

• Microsoft .NET Framework 4.5.2 or later
  Required for CIC 2016 R1 through 2018 R3

• Microsoft .NET Framework 3.5
  Windows Server 2016: Can be added via the Server Manager
  Windows Server 2012 R2: Install in Server Manager->Add roles and features. Note: See Microsoft KB article 2734782 for known issue.
  

Interaction Media Server

Operating System

• Microsoft Windows Server 2019 (64-bit)
  Supported in PureConnect 2020 R1 and later

• Microsoft Windows Server 2016 (64-bit)
  Supported in PureConnect 2016 R2 and later

• Microsoft Windows Server 2012 R2 (64-bit)
  Supported in CIC 2015 R1 and later
  Download and apply Microsoft KB article 2919355

Other CIC Application Servers

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For off-server Session Manager and all other servers running CIC applications.

Operating System

• Microsoft Windows Server 2019 (64-bit)
  Supported in PureConnect 2020 R1 and later

• Microsoft Windows Server 2016 (64-bit)
  Supported in PureConnect 2016 R2 and later

• Microsoft Windows Server 2012 R2 (64-bit)
  Supported in CIC 2015 R1 and later
  Download and apply Microsoft KB article 2919355

Microsoft .NET Framework

• Microsoft .NET Framework 3.5

Note: See Web Servers for additional requirements for Web Servers running CIC applications.

Client/Admin Workstation

For workstations running IC User Applications, IC Business Manager Applications, and IC Server Manager Applications.

Genesys supports the latest Microsoft OS cumulative updates and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure.See testlab.genesys.com for information on the latest validation test results.

Operating System

• Microsoft Windows 10 version 1511 and later (32-bit and 64-bit)
  Supported in CIC 2016 R2 and later
  See testlab.genesys.com for known issues with Microsoft patches

• Microsoft Windows 8.1 (32-bit and 64-bit)
  Supported in CIC 2015 R1 and later

• Microsoft Windows 8 (32-bit and 64-bit)
  Supported in CIC 2015 R1 through 2018 R3

• Microsoft Windows 7 SP1 (32-bit and 64-bit)
  PureConnect 2018 R3 is the last release to support Microsoft Windows 7​​

Microsoft .NET Framework

For more information, refer to Microsoft article for .NET Framework system requirements.

IC User Applications and IC Server Manager Applications

• Microsoft .NET Framework 4.7 or later
  Required for PureConnect 2018 R4 and later

• Microsoft .NET Framework 4.5.2 or later
  Required for CIC 2016 R1 through 2018 R3​​

• Microsoft .NET Framework 3.x
  

IC Business Manager Applications

• Microsoft .NET Framework 4.7 or later
  Required for PureConnect 2018 R4 and later

• Microsoft .NET Framework 4.5.2 or later
  Required for CIC 2016 R1 through 2018 R3

• Microsoft .NET Framework 3.x
  

Supported Mail Systems

The following applications have passed interoperability testing with PureConnect. Once Genesys validates an application release, Genesys considers the application compatible with future PureConnect releases through the vendor's stated mainstream end-of-life date. Genesys supports all minor version updates, cumulative updates, and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure.

• Microsoft Office 365
  Supported in CIC 2018 R1 and later
  Exchange Web Services only
  Office 365 Exchange Web Services supported with appropriate permissions and other set up requirements
  Note: Known limits exist for using Microsoft Office 365 instead of an on-premises Exchange server. For more information, refer to Recommendations and Limitations for Using Microsoft Office 365 with CIC.

• Microsoft Exchange 2016 CU1 or later
  Supported in CIC 2016 R1 and later
  Exchange Web Services only
  Exchange MAPI and Calendar Access not supported

• Microsoft Exchange 2013 CU12 or later
  Supported in CIC 2015 R1 and later
  Exchange Web Services only
  Exchange MAPI and Calendar Access not supported
  Exchange Online 2013 supported in CIC 2015 R1 and later

• Microsoft Exchange 2010 SP3 RU13 or later
  Exchange Web Services - recommended minimum version is 2010 SP3 RU9 in CIC 2016 R2 and later
  Hosted Exchange Web Services supported with appropriate permissions and other setup requirements
  Calendar Access not supported

• Gmail for Business
  Integration of CIC with Gmail is compliant with SMTP/IMAP protocols exclusively through OAuth

• Interaction Message Store
  Voice mail and fax stored on the CIC server or network drive

• LDAP/SMTP/IMAP
  Other servers compliant with LDAP/SMTP/IMAP protocols exclusive

Database

The following applications have passed interoperability testing with PureConnect. Once Genesys validates an application release, Genesys considers the application compatible with future PureConnect releases through the vendor's stated mainstream end-of-life date. Genesys supports all minor version updates, cumulative updates, and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure.

• Microsoft SQL Server 2016
  Supported in CIC 2017 R2 and later

• Microsoft SQL Server 2014 SP1, SP2
  Supported in CIC 2015 R1 and later

• Microsoft SQL Server 2012 SP1, SP2, SP3
  Supported in CIC 2015 R1 and later

• Microsoft SQL Server 2008 R2 SP1, SP2, SP3 (32-bit and 64-bit)
  PureConnect 2019 R3 is the last release to support Microsoft SQL Server 2008 R2. See product notice.

• Oracle 12c2 (64-bit) 12.2.x database
  With (32-bit) 12.2.x client
  Supported in CIC 2019 R4 and later
  Interaction Optimizer requires Oracle 12.2 client to be installed as the default Oracle client. If the default Oracle client is not version 12.2, then you must set the ORACLE_HOME environment variable to specify the Oracle client install location.

• Oracle 12c (64-bit) 12.1.x database
  With (32-bit) 12.1.x client
  Supported in CIC 2016 R1 and later

Web Server

• Microsoft IIS 10
  Verified with Windows Server 2019 on CIC 2020R1 and higher
  Verified with Windows Server 2016 on CIC 2018R2 and higher

• Microsoft IIS 8.5
  Verified with Windows Server 2012 R2

• Apache 2.4
  Supported with Windows Server 2012 R2 and higher
  Apache may work with Linux OS, but this combination is not tested or supported by Genesys.

• NGINX Server 1.12
  Supported with Windows Server 2012 R2 and higher
  Nginx may work with Linux OS, but this combination is not tested or supported by Genesys.

Other requirements

Interaction Web Portal, SOAP Listener, and Interactive Update require:

• ASP.NET 4.6 (Latest supported version)
  

• ASP.NET 4.5 (Minimum required version)
  

Web Browser

• Apple Safari 11
  Interaction Connect only
  Supports TLS 1.2

• Apple Safari 10
  Interaction Connect only
  Supports TLS 1.2​

• Apple Safari 9
  Interaction Connect only
  Supports TLS 1.2​

• Apple Safari 8
  Interaction Connect only
  Supports TLS 1.2

• Google Chrome 62
  Interaction Connect only
  Supports TLS 1.2

• Microsoft Edge 40
  Supported in CIC 2017 R1 and later
  Interaction Connect only
  Interaction Marquee and Interaction Web Portal not supported

• Mozilla Firefox 56
  Interaction Connect only
  Supports TLS 1.2

• Mozilla Firefox ESR 52, ESR 60
  Interaction Connect only
  Supports TLS 1.2​

Speech Recognition Engine (ASR)

• Nuance Recognizer 11.0.3
  with Nuance Speech Suite 11.0.4 bundle
  Note: Validated on Microsoft Windows Server 2012 and Microsoft Windows Server 2016.

• Nuance Recognizer 10.2
  with Nuance Speech Server 6.2
  Note: Nuance and Genesys do not support running Nuance 10.2 software on Microsoft Windows Server 2016.

• Interaction Speech Recognition

Text to Speech Engine (TTS)

• Microsoft SAPI 5.1

• Nuance Vocalizer 7.2.7
  with Nuance Speech Suite 11.0.4 bundle

• Nuance Vocalizer 6.0
  with Nuance Speech Server 6.2

• Interaction Text-To-Speech

Desktop Virtualization

• Citrix Xen App 7.16

• Citrix XenDesktop 7.16

• VMware Horizon 7

• Microsoft App- V5.0

• Microsoft Server 2012 R2 Remote Desktop Services
  

• Microsoft Server 2016 Remote Desktop Services

• Microsoft Server 2019 Remote Desktop Services

Data and System Protection Software

Customers and partners have the option to install the following validated data and system protection software on the CIC server and other machines on the network:

• McAfee Endpoint Threat Protection 10.5

• Symantec Endpoint Protection 12.1.6
  Basic Server Protection only

• Symantec Endpoint Protection 14
  Basic Server Protection only

Why use McMyAdmin?

More than 75000 Minecraft servers worldwide are powered by McMyAdmin. So what's in it for you?

Security taken seriously

McMyAdmin is the only Minecraft admin panel to undergo independent penetration testing by a CREST approved security specialist.†
We work with Dionach - a leading CREST approved independent information security specialist to ensure that McMyAdmin complies with best security practices and is as secure as possible against potential attacks.

Easy to install, easy to use

No webserver to configure, no database to set up. McMyAdmin includes almost everything you need to get going quickly and with minimal fuss.
Most common administrative tasks can be performed via the friendly user interface, no need to edit text files or write scripts.

Free to try

McMyAdmin Personal includes almost all the functionality of McMyAdmin Professional, allowing you to see how great McMyAdmin is before you buy.
See the Editions page to compare versions.

Regular Updates

McMyAdmin has enjoyed the benefit of over 3 years of updates and improvements, and continues to get regular updates to add new features, support new mods or support the latest version of the Minecraft server.

We Listen

Anyone can suggest new features or changes they'd like to see in McMyAdmin via our support page. If it gets enough votes, we start looking at how it can be brought on board. So far we've brought on over 60 user suggestions into McMyAdmin.

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Manage from anywhere

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You can administer your server from anywhere with an internet connection. The McMyAdmin user interface works great on tablets, or you can use the McMyAdmin Mobile app* for iOS. (And we've got an Android version on the way!)

Great for hosts

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No complex licencing systems or provisioning requirements. McMyAdmin is easy to manage in either VPSs or shared-hosting environments. Fully configurable via command line arguments for ease of deployment. Works on both Windows Server and GNU/Linux based servers.

Reduce server costs

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McMyAdmin has a unique server sleeping feature not found in any other control panel. It allows you to save resources by stopping the Minecraft server, but still be able to accept players. When a player connects, the server is woken up. The entire process is quick, seamless, fully automated, and turned on with just a single setting.

Reduce support costs

Users can perform most common administrative tasks such as performing updates, installing plugins or changing the server configuration without ever having to touch a configuration file, it's all kept plain and simple. This translates into fewer support requests and less downtime from user issues.